Browsing NTNU Open by Author "Blikfeldt, Siv-Hege"
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Let's hire some Customer Success managers, and then ignore them?
Blikfeldt, Siv-Hege (Master thesis, 2021)In recent decades, servicification has been a trend. Industries that previously traded in products now trade in services. One of the early examples of this change is found in software and Software-as-a-Service (SaaS), but ...